Troubleshooting and Safety

Region list does not load#

• Choose a state first.
• Retry after changing the state.
• Search at state level if the region service is temporarily unavailable.

Location permission was denied#

• Enter a suburb, postcode or address manually.
• Change browser site permissions only if you want location-based sorting.

A route stop has no map pin#

The listing may lack coordinates. Google Maps may still use its address. Report incorrect or incomplete location data.

Too many route stops#

Split the route into days or separate routes. Google Maps URL/waypoint limits can make very long routes unreliable.

Verification email did not arrive#

• Check spam/junk.
• Wait for the resend cooldown.
• Use Resend verification email.
• Confirm the address or use Change email.

Listing edit is not visible#

It may be pending approval. Existing approved content can remain public until moderation. Check My Listings for status.

Enquiry button is unavailable#

Direct enquiries require a claimed/eligible listing. Use public contact information or report outdated details instead.

Produce Alert email did not arrive#

• Confirm the account email is verified.
• Check notification preference and spam/junk.
• Confirm the interest was not withdrawn.
• The farmer must confirm Available Now and choose to notify eligible followers.

Shared route changes are missing#

Private edits are not published automatically. Open Manage sharing → Publish Route Changes.

QR code opens an old destination#

Custom direct QR codes are permanent snapshots. Replacing a destination creates a new code/version; previously printed copies still contain the old URL.

Permission denied in a Hostinger cron#

Delete the incorrectly configured direct executable job and recreate it with Type: PHP, the website’s PHP version and only the full PHP file path.

Emergency rollback for an optional feature#

1. Disable the relevant feature flag.
2. Disable its cron jobs if applicable.
3. Preserve data and logs.
4. Restore backed-up application files.
5. Diagnose before re-enabling.

Do not drop tables or delete production data as an ordinary rollback step.

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Quick links#

• Home: https://farmgaterun.com/
• Search: https://farmgaterun.com/listings.php
• Route planner: https://farmgaterun.com/route.php
• Community Routes: https://farmgaterun.com/community-routes.php
• Produce Alerts: https://farmgaterun.com/produce-alerts.php
• Saved Routes: https://farmgaterun.com/saved-routes.php
• Dashboard: https://farmgaterun.com/dashboard.php
• My Listings: https://farmgaterun.com/my-listings.php
• Add a Place: https://farmgaterun.com/add-place.php
• Help: https://farmgaterun.com/help.php
• Contact: https://farmgaterun.com/contact.php
• Privacy: https://farmgaterun.com/privacy.php
• Terms: https://farmgaterun.com/terms.php
• Disclaimer: https://farmgaterun.com/disclaimer.php

This manual should be reviewed after every major feature, navigation, legal or billing change.